SOPHISTICATED Healthcare Model℠
See the gaps affecting the patient experience—and know what to do next
The SOPHISTICATED Healthcare Model℠ is E2E’s structured patient-experience consulting approach. It helps healthcare organizations examine what patients experience across key touchpoints, identify priority friction points, and translate findings into practical next steps.
Engagement Options
Choose the depth of support your organization needs
1
Patient Experience Health Check
A five-point diagnostic assessment designed to surface patient-experience gaps that may not be captured through existing measures. Includes leadership intake call, Practice Health Check, CARE Culture Assessment, review of patient touchpoints, audit of online patient feedback and reviews, identification of the top two friction points, brief written findings summary, 60-minute strategy debrief, and basic recommended next steps.
Starting at $4,500
2
Strategy Sprint
A focused consulting engagement for organizations that need a closer review of the patient journey, communication, workflow, and implementation priorities. Includes leadership intake, patient journey review, communication and workflow assessment, staff and patient-experience insights, strategy session, written recommendations, and prioritized implementation steps.
Starting at $5,500
3
Transformation Package
A comprehensive engagement for organizations seeking assessment, strategy, staff development, and implementation support within one coordinated partnership. May include data-informed assessment and strategic insights, The CARE Method℠ staff training, wellness or patient education program component, leadership debrief, implementation roadmap, and follow-up advisory session.
Starting at $10,000
Process
From observation to focused action
- 01
Clarify priorities
Clarify the organization’s priorities and scope.
- 02
Examine the experience
Examine patient touchpoints, communication, experience signals, and available evidence.
- 03
Identify friction
Identify friction points and the factors contributing to them.
- 04
Prioritize recommendations
Prioritize practical recommendations and implementation needs.
- 05
Determine next support
Determine whether additional training, coaching, or advisory support is appropriate.
You may have patient-experience gaps you are not yet measuring
A partnership conversation can help determine whether the Patient Experience Health Check, Strategy Sprint, or Transformation Package is the right fit.