The CARE Method℠
Better communication. Less friction. Stronger patient trust.
The CARE Method℠ is E2E Healthcare Solutions’ signature patient communication, engagement, and activation training for healthcare teams. It gives patient-facing staff practical tools they can use to create clearer, more respectful, and more supportive patient interactions.
Framework
CARE stands for Communication, Awareness & Activation, Respect, and Empathy
Communication
Share information clearly and create space for patient questions and understanding.
Awareness
Recognize the experiences, barriers, and contextual factors that may shape an interaction.
Respect
Protect dignity, autonomy, and trust across every patient touchpoint.
Empathy
Respond to people as individuals while maintaining professional clarity and accountability.
Recommended Starting Point
CARE Method Signature Training
A 90-minute practical training designed to help patient-facing staff improve communication, reduce friction, support health literacy, and strengthen patient trust.
Virtual
Up to 20 staff
$1,500–$1,800
In person
Up to 25 staff
$2,500 plus travel
Signature Training
Choose the delivery format that fits your team
Additional attendees, customization, and extended support are priced according to scope.
| Format | Included headcount | Investment |
|---|---|---|
| Virtual | Up to 20 staff | $1,500–$1,800 |
| In person | Up to 25 staff | $2,500 plus travel |
Expanded Engagement
CARE Method Implementation Workshop
For organizations that need deeper application, the 2.5- to 3-hour implementation workshop creates more space for teamwork, role play, scripting, patient scenarios, and implementation practice.
Investment: Implementation workshops begin at $3,000.
Who It Is For
Built for patient-facing teams
- ✓Front-office and reception staff
- ✓Care teams and care-management staff
- ✓Patient service and call-center teams
- ✓Clinical and nonclinical patient-facing roles
- ✓Leaders seeking greater consistency across patient interactions.
Make your standards easier to experience
You cannot be present for every patient interaction—but your communication standards can be. Let’s identify the right CARE Method engagement for your team.